HOW LONG DOES IT TAKE TO PROCESS THE ORDER?

We process orders within 1-2 business days to ensure a swift dispatch. If an item is on backorder, our team will reach out to you via phone or email with an updated delivery estimate.

HOW DO I TRACK MY ORDER STATUS?

Once your order is shipped, you will receive a notification email with tracking details, including the AWB number. You can track your shipment’s progress on our logistics partner’s website using this information.

WHAT IS THE ESTIMATED DELIVERY TIME?

  • Standard Shipping: Orders are delivered within 5-7 business days via surface shipping through our logistics partners.
  • External Factors: Delivery may take longer during festivals, public holidays, monsoons, or unforeseen events. We appreciate your patience during such times.

WHAT SHOULD I DO IF THE SHIPMENT IS DAMAGED?

If you receive a damaged shipment or find missing items, please follow these steps:

  1. Take photos of the package and damaged items.
  2. Note the damage on the shipping label or receipt before signing.
  3. Have the delivery person acknowledge the damage by signing the receipt.
  4. Contact us immediately with the photos and signed documentation.

Once we receive the required details, we will arrange for a replacement and handle the claim directly with our logistics partner.

WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?

If you receive an incorrect product, please contact us at support@riderwize.com or via whatsapp us at 9677712500 during business hours (10:00 AM to 6:00 PM on working days).

We will arrange a pickup through our logistics partners and send a replacement shipment promptly.

POLICY UPDATES:

Our shipping policies may change from time to time. For the latest updates, please check our official website.

For any further inquiries, feel free to reach out to our team support@riderwize.com , We are here to help!