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frequently asked questions

How can I place an order?

Placing an order is simple! Just browse our collection, select the gear you want, add it to your cart, and follow the steps to complete the checkout process.

What payment methods do you accept?

We accept a wide range of payment options for your convenience, including all major credit/debit cards, UPI, net banking, and popular digital wallets.

Do you offer Cash on Delivery (COD)?

Currently, we do not offer a Cash on Delivery (COD) option. All orders must be paid for online to ensure a secure and seamless transaction.

How long will my order take to arrive?

We process orders within 24-48 hours. Once shipped, you can expect your gear to be delivered within 3-7 business days, depending on your location in India.

How can I track my order?

Yes! As soon as your order is shipped, we'll send you an email and SMS with a tracking link, so you can monitor your package every step of the way.

Do you offer free shipping?

Absolutely. We provide free shipping on all prepaid orders across India. For more details, please see our Shipping Policy

Do you ship internationally?

Currently, RiderWize ships only within India. We are working on expanding our reach, so stay tuned for updates on international shipping!

What is your return policy?

We offer a 7-day hassle-free return and exchange policy on all products. To be eligible, items must be unused, in their original condition with all tags intact. For complete details, please read our Returns & Refunds Policy.

How do I start a return or exchange?

To initiate a return or exchange, simply contact our customer support team with your order number. You can email us at support@riderwize.com or WhatsApp us at 9677712500

What safety standards do your protectors meet?

Rider safety is our top priority. Our impact protectors are CE-certified, meeting stringent European standards for impact absorption and protection. Specific certification levels (e.g., CE Level 1 or 2) are mentioned in the product descriptions.

Do your products come with a warranty?

Yes, most RiderWize products are covered by a manufacturer's warranty against defects. The specific warranty period and terms can be found on each product's page.

Are RiderWize products waterproof?

Many of our products, especially our luggage and apparel, are designed to be highly water-resistant. Most bags also include a complimentary rain cover for complete waterproofing during heavy downpours. Please check the individual product description for specific details